Cancelling Lessons and Scheduling Makeup Lessons

Cancellation and makeup policy

To Cancel a Lesson

  • Click your Online Lessons link  (the link is at the bottom of most emails from the school and may be bookmarked for easy access).  
  • Click “Cancel” next to the lesson you would like to cancel.
  • A confirmation screen will appear for you to review and finalize the cancellation.
  • You will receive a makeup credit.  Please note that makeup credits have no monetary value and cannot be used as tuition for future lessons.

To Schedule a Makeup Lesson

  • Go to the menu in your online student portal and select “Makeups.” The screen will display all currently available makeup lessons.
  • Click to select any available makeup lesson.
  • You may schedule with your primary teacher, or with any other teacher on any instrument.
  • If you do not see makeups that fit your schedule, check back again as new makeup lessons appear whenever a student cancels a lesson.