Cancelling Lessons and Scheduling Makeup Lessons
Cancellation and makeup policy
To Cancel a Lesson
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Click your Online Lessons link (the link is at the bottom of most emails from the school and may be bookmarked for easy access).
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Click “Cancel” next to the lesson you would like to cancel.
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A confirmation screen will appear for you to review and finalize the cancellation.
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You will receive a makeup credit. Please note that makeup credits have no monetary value and cannot be used as tuition for future lessons.
To Schedule a Makeup Lesson
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Go to the menu in your online student portal and select “Makeups.” The screen will display all currently available makeup lessons.
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Click to select any available makeup lesson.
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You may schedule with your primary teacher, or with any other teacher on any instrument.
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If you do not see makeups that fit your schedule, check back again as new makeup lessons appear whenever a student cancels a lesson.